📝 Overview
- Provide instant 24/7 customer assistance without delays using an AI chatbot that handles visitor queries around the clock
- Resolve support tickets automatically by training the AI on your specific documents and databases for accurate, contextual answers
- Capture valuable customer data for follow-up marketing through automated collection of emails and phone numbers during interactions
- Maintain continuous conversation context across all support sessions with full access to complete chat history and previous interactions
- Seamlessly integrate with your existing business tools including Salesforce, Slack, WhatsApp, and Telegram without disrupting workflows
- Handle complex queries effectively with intelligent transfer capabilities that route difficult questions to human agents when necessary
- Analyze customer engagement patterns and support effectiveness through Advanced Analytics that gathers and processes interaction data
⚖️ Pros & Cons
Pros
- 24/7 customer assistance
- Workflow automation features
- Customer data collection
- Document and database learning
- Supports customer growth
- Instant visitor assistance
- Human handoff for complex queries
- Analytical customer data
- Follow-up contact details
- Chat history access
- Integration with various software
- Salesforce, Slack, WhatsApp, Telegram support
- Customization options
- Industry versatility
- Conversation automation
- Ticket resolving capabilities
- Detailed analytics
- Lead capture feature
- Live agent escalation feature
- Gathers key customer information
- Enhances user productivity
- Improves process efficiency
- Multi-tool integration
- Contextual chat support
- Data systems integration capability
- Promotes seamless continuity
- Capable of various integrations
- Reduces resolution time
- High satisfaction rate
- Global language solutions
- Banking & Insurance support
- Supports educational applications
- Ideal for retail sector
- No code builder feature
- Analytics and logs feature
- RAG & Document Upload
Cons
- No code builder
- Limited enterprise solutions
- Missing certain app integrations
- Limited global language support
- Limited industry focused solutions
- Advanced Analytics limitations
- User manual/document upload not clear
- Limited retail industry use-cases
- No outlined data security measures
- Complex setup process
💰 Pricing
Pricing model
Freemium
Paid options from
$20/month
Billing frequency
Monthly
