Overview
- Uncover the specific reasons behind every customer score with AI-driven adaptive conversations that ask real-time follow-up questions to promoters, passives, and detractors.
- Identify the root causes of satisfaction and low ratings by measuring CSAT at key touchpoints like onboarding, features, and support with automated root cause analysis.
- Automatically route new suggestions and emerging trends to the correct team members for action using the Triage Beta feature based on pre-defined responsibilities.
- Run the Sean Ellis test to track Product-Market Fit by segmenting 'very disappointed' users and obtaining targeted insights to improve retention and meet user expectations.
- Deliver a brand-aligned feedback experience by customizing logos, colors, input styles, and the conversational tone of every survey interaction.
Pros & Cons
Pros
- Deep insights from feedback
- Follow-up questions automation
- Adaptive conversations
- Insights auto-routed
- Promotes collaboration
- High customization level
- Design and tone customization
- NPS measuring
- CSAT tracking
- PMF assessment
- Feedback analysis
- Data distribution
- Brand Alignment
- Actionable insights generation
- User experience focused
- Product development supported
- Customer behavior analysis
- Brand-aligned customer feedback
- Feedback for product teams
- Adaptive surveys
- Streamlined collaboration
- Customizable input styles
- Customizable text colors
- Real-time question adaptation
- Team responsibility definition
- Triage Beta feature
- Feedback conversation personalization
- Seamless brand experience
- Quick setup
- Goal setting for feedback
- Emerging trend routing
Cons
- No multilingual support
- Limited routing options
- No offline mode
- No mention of security measures
- No integrations with external platforms
- Unclear pricing information
- No mobile application
- No voice feedback option
- No real-time result tracking
Reviews
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❓ Frequently Asked Questions
HintGo is an AI-powered platform predominantly used by product teams to acquire deep insights from customer feedback. This platform aims to reveal the reasons behind each user's feedback, thus helping businesses to better comprehend their customers' experiences, level of satisfaction, and needs.
HintGo utilizes AI technology to engage in adaptive conversations with customers. It asks clarifying follow-up questions based on the customer's responses in real-time, providing deep insights into their feedback. This helps to gain a comprehensive understanding of customer sentiments and product expectations.
Yes, one of the core features of HintGo is its ability to intelligently ask follow-up questions automatically following user's responses. These are constructed to clarify and gain a deeper understanding of the feedback given.
The 'Triage Beta' is a unique feature of HintGo that automatically routes customer insights to the appropriate teams in the organization. This facilitates effective departmental collaboration and ensures speedy, efficient handling and actionability of feedback.
HintGo promotes interdepartmental collaboration through its 'Triage Beta' feature. It routes insights derived from customer feedback to the right teams in the organization, forging efficient collaboration and quick response in handling these insights.
Yes, HintGo offers a high level of customization allowing everything from the design details like logos and colours to be personalized, ensuring an experience consistent with the user's brand identity.
HintGo measures Net Promoter Score (NPS) by running recurring surveys and captures the reasons behind the scores with adaptive follow-ups for promoters, passives, and detractors. This process not only offers a measure of customer willingness to recommend a product, but also gives insights into reasons behind their sentiment.
HintGo has a key role in measuring Customer Satisfaction (CSAT). It helps identify the driving forces of satisfaction and what might be causing low ratings by measuring satisfaction at key touchpoints, such as onboarding, features, and support, and pinpointing root causes automatically.
Tracking Product Market Fit (PMF) in HintGo means running the Sean Ellis test, segmenting "very disappointed" users, and obtaining insights into what needs to be improved to increase retention. This feature helps organizations understand where their product falls short of user expectations and how it can be optimized for better market fit.
HintGo allows for extensive customization, including elements like design details, logos, colours, and the conversational tone. Users can personalize these aspects to create an experience that aligns with their brand's identity and resonates with their customer base.
Yes, HintGo is designed to adapt at every step based on the responses from customers. It uses a system of generating adaptive follow-up questions in real-time for each respondent, tailoring the interaction to the feedback given.
Yes, HintGo does support customization of the conversational tone. This allows the platform to tailor customer interactions in a way that is consistent with the brand, complementing the overall customer experience.
HintGo manages product feedback by running the entire feedback conversation, generating and adapting questions in real-time for every respondent. It also routes new suggestions and emerging trends to the appropriate team members, streamlining the handling of the feedback.
Yes, HintGo is designed for continuous conversation with customers. By adapting to customer responses and asking clarifying follow-up questions at every step, it maintains an ongoing dialogue, aiming to understand deeply the customer sentiments and product expectations.
Using HintGo, users can gain insights like reasons behind each user's feedback, underlying emotions, satisfaction levels, and product expectations. This platform uncovers the why behind every score, providing a well-rounded comprehension of customers' experiences.
HintGo is highly efficient in gaining deep insights from customer feedback. Its AI-driven adaptive conversations and follow-up questions enable an in-depth understanding of customer sentiments and needs. It also automatically routes these insights to the correct teams for timely action and response.
Yes, HintGo is particularly valuable for product teams. It helps these teams understand the nuances of their customers’ experiences and satisfaction levels, along with gaining deep insights from the customer feedback. It also aids in efficiently managing feedback, thanks to features like 'Triage Beta'.
Yes, HintGo is designed to identify drivers of satisfaction and causes of low ratings. Its system measures satisfaction at key touchpoints and automatically identifies the root causes of both satisfaction and dissatisfaction, enabling an informed approach to enhancing customer experience.
HintGo's 'Triage Beta' feature ensures that insights are routed to the right teams automatically. It guides customer findings to the relevant team members based on pre-defined responsibilities, aiding in streamlined collaboration and quick actionability.
HintGo enables understanding of why users recommend a product through its Net Promoter Score (NPS) function. By running recurring NPS surveys and adaptive follow-ups for promoters, HintGo uncovers the reasons behind a customer’s willingness to recommend a product.
HintGo measures Net Promoter Score (NPS) by running recurring surveys and captures the reasons behind the scores with adaptive follow-ups for promoters, passives, and detractors. This process not only offers a measure of customer willingness to recommend a product, but also gives insights into reasons behind their sentiment.
HintGo has a key role in measuring Customer Satisfaction (CSAT). It helps identify the driving forces of satisfaction and what might be causing low ratings by measuring satisfaction at key touchpoints, such as onboarding, features, and support, and pinpointing root causes automatically.
Tracking Product Market Fit (PMF) in HintGo means running the Sean Ellis test, segmenting "very disappointed" users, and obtaining insights into what needs to be improved to increase retention. This feature helps organizations understand where their product falls short of user expectations and how it can be optimized for better market fit.
HintGo allows for extensive customization, including elements like design details, logos, colours, and the conversational tone. Users can personalize these aspects to create an experience that aligns with their brand's identity and resonates with their customer base.
Yes, HintGo is designed to adapt at every step based on the responses from customers. It uses a system of generating adaptive follow-up questions in real-time for each respondent, tailoring the interaction to the feedback given.
Yes, HintGo does support customization of the conversational tone. This allows the platform to tailor customer interactions in a way that is consistent with the brand, complementing the overall customer experience.
HintGo manages product feedback by running the entire feedback conversation, generating and adapting questions in real-time for every respondent. It also routes new suggestions and emerging trends to the appropriate team members, streamlining the handling of the feedback.
Yes, HintGo is designed for continuous conversation with customers. By adapting to customer responses and asking clarifying follow-up questions at every step, it maintains an ongoing dialogue, aiming to understand deeply the customer sentiments and product expectations.
Using HintGo, users can gain insights like reasons behind each user's feedback, underlying emotions, satisfaction levels, and product expectations. This platform uncovers the why behind every score, providing a well-rounded comprehension of customers' experiences.
HintGo is highly efficient in gaining deep insights from customer feedback. Its AI-driven adaptive conversations and follow-up questions enable an in-depth understanding of customer sentiments and needs. It also automatically routes these insights to the correct teams for timely action and response.
Yes, HintGo is particularly valuable for product teams. It helps these teams understand the nuances of their customers’ experiences and satisfaction levels, along with gaining deep insights from the customer feedback. It also aids in efficiently managing feedback, thanks to features like 'Triage Beta'.
Yes, HintGo is designed to identify drivers of satisfaction and causes of low ratings. Its system measures satisfaction at key touchpoints and automatically identifies the root causes of both satisfaction and dissatisfaction, enabling an informed approach to enhancing customer experience.
HintGo's 'Triage Beta' feature ensures that insights are routed to the right teams automatically. It guides customer findings to the relevant team members based on pre-defined responsibilities, aiding in streamlined collaboration and quick actionability.
HintGo enables understanding of why users recommend a product through its Net Promoter Score (NPS) function. By running recurring NPS surveys and adaptive follow-ups for promoters, HintGo uncovers the reasons behind a customer’s willingness to recommend a product.
Pricing
Pricing model
Freemium
Paid options from
$50/month
Billing frequency
Monthly
