Repli

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#Customer experience #Customer support #Business #Work #Sales

📝 Overview

Repli - Screenshot showing the interface and features of this AI tool

Provide instant answers to customer queries 24/7 with an AI chatbot trained on your website content and documents
Capture potential customers automatically even during offline hours through intelligent lead capture forms
Reduce routine support workload by handling common inquiries while maintaining conversation history for review
Seamlessly transition to human support when needed with manual chat takeover and team assignment capabilities
Test and refine chatbot responses before deployment to ensure accurate, brand-aligned interactions
Manage all customer conversations from a centralized dashboard with real-time visitor engagement tracking

⚖️ Pros & Cons

Pros

24/7 customer support
Lead generation capabilities
Offline functionality
No coding skills required
Real-time engagement
Centralized dashboard
Lead tracking
Customizable chat responses
Conversation history
Lead capture forms
Manual chat takeover
Automated support
Sales acceleration tools
Visitor engagement boost
Site visitor analysis
Instant support
Business automation
Flexible chat widget
Chat assignment to team
Website integration
User experience improvement
Automatic content parsing
CSV lead export
Real-time chat simulation
Customizable chat widget appearance
Automated repetitive inquiries
Time-saving tool
Real-time message notifications
Lead capture even offline
Automatic lead capture
Conversational control
Knowledge base effectiveness validation
Website crawling for training
Seamless human handoff
Lead status tracking
Website widgets for management
Embeddable web widget
Multiple website management
Bulk website sitemap import
Resolving chats with team members

Cons

No multilingual support mentioned
Limited free plan offering
Limits on training sources
Lack of detailed customization
Manual conversation takeover needed
No video support mentioned
No mobile app mentioned
Unexpectedly stop responding

💰 Pricing

Pricing model

Freemium

Paid options from

$19/month

Billing frequency

Monthly

Use tool

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