📝 Overview
- Launch AI-powered customer service instantly without coding using the drag-and-drop platform that builds conversational agents in minutes
- Automate responses across all customer channels simultaneously through multichannel support that integrates WhatsApp Business, Facebook Messenger, and popular platforms
- Convert more leads and reduce sales cycles with proactive WhatsApp messaging that engages customers directly on their preferred platform
- Handle complex inquiries effortlessly with seamless AI-to-human handover that escalates issues without dropping conversations
- Maintain accurate, industry-specific responses using the comprehensive knowledge base that trains your AI agent on company information
- Streamline marketing and sales workflows beyond support with AI agents that automate routine processes and generate qualified leads
- Gather actionable customer feedback automatically through built-in rating features that provide continuous service improvement data
- Manage all customer conversations from one unified inbox that consolidates communications across every channel for consistent monitoring
⚖️ Pros & Cons
Pros
- Free Live Chat
- Open-source Chatbots
- Unified Messaging
- Adaptive Multichannel Chatbot Design
- Chatbot Knowledge Base
- WhatsApp Business Integration
- Facebook Messenger Integration
- DialogFlow Integration
- Rasa Integration
- Zapier Integration
- PrestaShop Integration
- WordPress Integration
- Immediate Response Templates
- FAQ Bot Templates
- Lead Generation Templates
- Customer Rating Templates
- Open source Chatbot Builder
- Multi-industry Customization
- Design Studio for Conversational Flow
- Leverages Large Language Models
- Automates Customer Service
- Reliable Handover Framework
- Proactive Messaging via WhatsApp
- Efficient Customer Engagement
- Swift and Accurate Enquiry Resolution
- Ease of Integration
- Diverse Use Cases
- Trusted by Global Brands
- Multi-channel Support
- Adaptive Chatbot Technology
- Conversational Ticketing
- Multichannel Messaging
- High Volume Handling
- Exceptional Customer Service
- Increases Profit Growth
- Solutions for Customizable Industries
- Dedicated Design Studio
- Extensive Templates
- Single Sign-On Integration
- On-Premise Deployment
- Seamless Tech Stack Compatibility
- Open Source Community
- Real-Time Expert Help Framework
- High User Satisfaction
Cons
- No real-time chat support
- Complex queries hand-off limitations
- Potential privacy concerns
- On-premise deployment challenges
- Limited customization options
- Requires technical knowledge
- Integration complications
❓ Frequently Asked Questions
Tiledesk is a platform that enables businesses to leverage open-source chatbots for automating customer service across multiple channels, resulting in enhanced customer engagement. By embedding AI agents, Tiledesk manages customer communications through various digital channels, using AI options such as a live chat widget, a unified messaging system, and a chatbot. It also provides adaptive multichannel chatbot design, mobile apps, a chatbot knowledge base, and integrations with other platforms such as WhatsApp Business and Facebook Messenger. Additionally, Tiledesk includes immediate response templates, a lead generation module, and customer rating feature.
The AI agents in Tiledesk streamline the process of customer service automation by interacting with customers across various digital platforms. Their functionality is powered by advanced Large Language Models which deliver precise, conversational, and timely responses to incoming customer queries. The AI agents are also programmed to recognize complex issues, and when such a situation arises, they are capable of handing over the conversation to human agents, thus ensuring continuous and efficient customer support.
What distinguishes Tiledesk from other AI tools is its unique blend of features like adaptive multichannel chatbot design, unified messaging, and integrations with popular platforms like WhatsApp Business and Facebook Messenger. It also hosts a no-code chatbot builder through its Design Studio and offers a wide range of templates to enable quick and efficient chatbot setup. Its AI agents are powered by Large Language Models, enabling conversational and accurate customer responses. Tiledesk also ensures a seamless transition from AI to human support for complex issues.
Tiledesk integrates with a range of platforms to provide multichannel support and better service automation. Some of these integrations include WhatsApp for Business, Facebook Messenger, Dialogflow, Rasa, Zapier, PrestaShop, and WordPress.
Yes, Tiledesk can be utilized across different industries. Its robust features can be tailored to the specific use-case requirements of diverse sectors, including E-commerce, Financial Services, and Education.
Businesses would choose Tiledesk over other AI tools because of its comprehensive range of features, starting from an open-source, no-code chatbot builder to extensive integrations with various platforms. Another added advantage is its Large Language Model that enhances the precision and conversational fluency of chatbot responses. Tiledesk also offers a seamless handover from AI agents to human agents for complex issues, ensuring continuous and efficient customer support.
Tiledesk's Design Studio is an open-source, no-code chatbot builder. It allows for the efficient design of dialogue flow, enhancing the scope of conversation with customers. This assists businesses in creating industry-specific chatbot models that execute tasks ranging from immediate responses to lead generation and customer ratings.
Tiledesk handles multichannel support by unifying customer communications across various platforms. By connecting to popular platforms like WhatsApp Business and Facebook Messenger, Tiledesk ensures that businesses offer consistent, immediate, and automated customer service regardless of the customer's chosen channel.
The Knowledge Base in Tiledesk is a repository that stores company information and assists in providing prompt and accurate responses. It equips the AI Agent with the capacity to reference the stored data to deliver precise and conversational responses to customer queries. By integrating the knowledge base, businesses ensure continuous support for both customers and employees.
Tiledesk uses advanced Large Language Models to drive its AI agents. These language models leverage machine learning to generate text that is similar to human-penned content. This results in responses which mimic human conversation, enhancing customer engagement and expediting response times.
Tiledesk handles the escalation of complex issues with a unique framework designed to quickly shift from AI to human agents when a complex issue is encountered. The transition is designed to be seamless, ensuring that customers always receive the expert assistance they require, without a noticeable gap in service.
Tiledesk enables businesses to use WhatsApp to improve sales efficiency. By integrating with WhatsApp Business, Tiledesk can send proactive messages, reducing the sales cycle and thereby enhancing the ROI. This direct line of communication to the user's WhatsApp also builds long-lasting customer relationships.
Tiledesk maintains a sterling reputation among industry experts due to its excellence in conversation automation. It has been recognized with multiple awards for its robust and innovative customer interaction solution.
Yes, Tiledesk provides a 14-day free trial for new users to fully explore and experience its features. In addition, there is also an option for potential users to book a demo.
The Unified Messaging feature in Tiledesk functions as a single inbox for customer communications across various platforms. This enables easy monitoring of customer engagements and provides a consistent chat experience irrespective of the communication channel used.
Lead Generation is one of the many templates offered by Tiledesk. It aids businesses in capturing potential customer data, accelerating the lead generation process. This feature, combined with the AI-driven automation of Tiledesk, facilitates effective lead conversion.
Tiledesk uses AI to automate routine processes, streamlining the tasks of marketing and sales teams. Its AI agents interact with customers on various platforms, generating leads and driving customer engagement. The platform also allows for personalizing marketing messages and proactive messaging via WhatsApp, improving engagement and delivery of advertisements.
Yes, Tiledesk offers various templates such as Immediate Responses, FAQ Bot, Lead Generation, Customer Rating, and Chatbot Design Studio for designing chatbots. These templates enable users to rapidly set up and deploy effective chatbots in a no-code environment.
The Customer Rating feature enables businesses to gather feedback from their customers about their experience. By using AI to prompt customers to rate their interactions, businesses can continuously gather actionable data which can then be used to make improvements and maintain high-quality customer service.
Tiledesk ensures that its responses are tailored to the user's industry by utilizing a dedicated Design Studio for conversational flow. The platform's AI is trained on industry-specific data and uses a robust knowledge base, allowing it to generate responses that cater specifically to the user's business sector. Moreover, Tiledesk's features can be customized to the needs of various industries, further enhancing its business-specific proficiency.
Tiledesk's Design Studio is an open-source, no-code chatbot builder. It allows for the efficient design of dialogue flow, enhancing the scope of conversation with customers. This assists businesses in creating industry-specific chatbot models that execute tasks ranging from immediate responses to lead generation and customer ratings.
Tiledesk handles multichannel support by unifying customer communications across various platforms. By connecting to popular platforms like WhatsApp Business and Facebook Messenger, Tiledesk ensures that businesses offer consistent, immediate, and automated customer service regardless of the customer's chosen channel.
The Knowledge Base in Tiledesk is a repository that stores company information and assists in providing prompt and accurate responses. It equips the AI Agent with the capacity to reference the stored data to deliver precise and conversational responses to customer queries. By integrating the knowledge base, businesses ensure continuous support for both customers and employees.
Tiledesk uses advanced Large Language Models to drive its AI agents. These language models leverage machine learning to generate text that is similar to human-penned content. This results in responses which mimic human conversation, enhancing customer engagement and expediting response times.
Tiledesk handles the escalation of complex issues with a unique framework designed to quickly shift from AI to human agents when a complex issue is encountered. The transition is designed to be seamless, ensuring that customers always receive the expert assistance they require, without a noticeable gap in service.
Tiledesk enables businesses to use WhatsApp to improve sales efficiency. By integrating with WhatsApp Business, Tiledesk can send proactive messages, reducing the sales cycle and thereby enhancing the ROI. This direct line of communication to the user's WhatsApp also builds long-lasting customer relationships.
Tiledesk maintains a sterling reputation among industry experts due to its excellence in conversation automation. It has been recognized with multiple awards for its robust and innovative customer interaction solution.
Yes, Tiledesk provides a 14-day free trial for new users to fully explore and experience its features. In addition, there is also an option for potential users to book a demo.
The Unified Messaging feature in Tiledesk functions as a single inbox for customer communications across various platforms. This enables easy monitoring of customer engagements and provides a consistent chat experience irrespective of the communication channel used.
Lead Generation is one of the many templates offered by Tiledesk. It aids businesses in capturing potential customer data, accelerating the lead generation process. This feature, combined with the AI-driven automation of Tiledesk, facilitates effective lead conversion.
Tiledesk uses AI to automate routine processes, streamlining the tasks of marketing and sales teams. Its AI agents interact with customers on various platforms, generating leads and driving customer engagement. The platform also allows for personalizing marketing messages and proactive messaging via WhatsApp, improving engagement and delivery of advertisements.
Yes, Tiledesk offers various templates such as Immediate Responses, FAQ Bot, Lead Generation, Customer Rating, and Chatbot Design Studio for designing chatbots. These templates enable users to rapidly set up and deploy effective chatbots in a no-code environment.
The Customer Rating feature enables businesses to gather feedback from their customers about their experience. By using AI to prompt customers to rate their interactions, businesses can continuously gather actionable data which can then be used to make improvements and maintain high-quality customer service.
Tiledesk ensures that its responses are tailored to the user's industry by utilizing a dedicated Design Studio for conversational flow. The platform's AI is trained on industry-specific data and uses a robust knowledge base, allowing it to generate responses that cater specifically to the user's business sector. Moreover, Tiledesk's features can be customized to the needs of various industries, further enhancing its business-specific proficiency.
💰 Pricing
Pricing model
Free Trial
Paid options from
$12.96/month
Billing frequency
Monthly
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