Overview
- Answer visitor questions around the clock with zero extra headcount using the built-in AI chatbot that responds from your FAQ knowledge base 24/7.
- Eliminate guesswork from automated support with the uncertainty handoff feature that passes conversations to a human agent whenever the AI is unsure.
- Take over any live conversation instantly from the shared team inbox, or reply to visitor messages directly from your email without logging into a dashboard.
- Protect sensitive billing and account conversations with cryptographic identity verification, so agents always know they're talking to the verified account holder.
- Keep your site fast and scoring high on Core Web Vitals with a lightweight chat widget that is up to 20 times lighter than mainstream alternatives at just 15KB.
- Scale support across multiple websites without cost surprises using flat-rate pricing that covers all sites for one fee, no per-resolution or per-message charges.
- Install on any platform — Shopify, WordPress, React, or Next.js — with a single line of code, getting live chat and AI running in minutes.
- Avoid vendor lock-in on AI by connecting your own model via the Bot Agent API and webhooks, keeping full control over your chatbot intelligence.
- Automate knowledge base creation by pointing GhostChat at your website, which automatically drafts question-and-answer pairs for the AI to use.
- Enjoy GDPR-friendly privacy by default with no cookies, no tracking, and no data surveillance built into the widget.
Pros & Cons
Pros
- Automates customer interaction
- 24/7 customer support
- Privacy-centric operation
- GDPR-friendly
- Shared team inbox
- Identity verification feature
- Multi-site support
- Lightweight tool
- Easy installation
- Instant email responses
- Webhook compatibility
- Flat-rate pricing
- Single site free service
- Allows FAQ integration
- Uncertainty handoff
- Human takeover option
- E-commerce integrations
- Platform & framework compatibility
- React integration
- Next.js integration
- Shopify integration
- No tracking or cookies
- Not per seat charging
- Responsive support
- No lock-in to specific model
- No per-resolution fees
- No per-message costs
- Built for multiple jobs
- Featherweight widget
- Works with any stack
- Reply from any inbox
- Worldwide low latency
- No credit card required
Cons
- No mobile application
- Flat-rate may not suit small teams
- Limited framework integrations
- Limited customization of chat interface
Reviews
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❓ Frequently Asked Questions
GhostChat is a combined live chat and AI chatbot solution. It is designed to automate customer interaction with a built-in AI chatbot, which responds to customer queries around the clock. Focusing heavily on privacy, GhostChat refrains from tracking or cookies, making it GDPR-friendly. It also provides a shared team inbox and identity verification for secure communication. GhostChat promotes ease of use with easy installation, lightweight operation and convenient features such as a FAQ knowledge base, handoff during uncertainty, and human takeover.
Yes, GhostChat is designed to work efficiently across different teams. Teams can leverage GhostChat's AI capabilities to automate customer interactions, ensure 24/7 availability, and improve customer support.
Jacob
🛠️ 1 tool
wrote:The built-in AI chatbot answers visitor questions 24/7 from your FAQ knowledge base. When it's unsure about an answer, it hands the conversation off to a human instead of guessing, and your team can take over any conversation live from the shared inbox at any time.
GhostChat automates customer interactions through its built-in AI chatbot. This chatbot can respond to customer queries 24/7 without any need for human intervention. However, in cases of uncertainty, GhostChat allows a human takeover to ensure a detailed and precise response.
Yes, GhostChat is designed with privacy-centric operation in mind. It refrains from using tracking or cookies, which makes it compliant with General Data Protection Regulations (GDPR).
The function of the shared team inbox in GhostChat is to ensure a seamless workflow by handling both live chat and AI interactions. This feature allows different teams to collectively manage and respond to customer interactions, which improves collaboration and efficiency.
Yes, GhostChat can extend its services across multiple sites. This makes it a versatile choice for businesses with multiple websites or online platforms.
GhostChat ensures a user-friendly installation process. With merely one line of code, users can easily install GhostChat on their website.
Jacob
🛠️ 1 tool
wrote:Identity verification lets your website cryptographically sign the identity of logged-in visitors, so your agents know they're really talking to the account holder — useful for support conversations about billing or account changes. It's a developer feature enabled with a simple server-side signature.
Yes, GhostChat allows the use of different AI models. It supports the use of other AI models via a webhook, steering clear of restricting users to a single AI model, thereby advocating flexibility of operation.
GhostChat employs a flat-rate pricing model whereas most competitors charge per seat. It offers free service for a single site, and its additional paid plans have a flat fee, irrespective of the number of users.
The uncertainty handoff feature in GhostChat ensures that when the AI is unsure about a response, it hands off the interaction to a human agent. This delivers a more accurate and detailed response, enhancing customer service and satisfaction.
Jacob
🛠️ 1 tool
wrote:From the dashboard, add question-and-answer pairs to your knowledge base — or point GhostChat at your website and it will draft them for you automatically. The AI assistant answers visitor questions using this knowledge base and hands off to a human whenever it's unsure.
GhostChat integrates with popular platforms and frameworks including Shopify, React, and Next.js, making it a versatile tool for diverse applications.
Yes, GhostChat provides both live chat and AI services. Live chat allows real-time communication with site visitors, while the AI service implies the deployment of an AI chatbot for automating and handling customer interactions.
The human takeover feature in GhostChat allows human agents to take control of the conversation at any time. This is particularly useful when the AI is unsure of a response or when the conversation requires human interaction for better resolution.
Yes, GhostChat does provide a free service. However, the free service is limited to a single site.
Jacob
🛠️ 1 tool
wrote:The GhostChat widget is around 15KB — up to 20 times lighter than mainstream chat widgets, which commonly ship 200KB or more of JavaScript. Less script means faster page loads and better Core Web Vitals for your site.
Jacob
🛠️ 1 tool
wrote:When a visitor leaves a message and your team is offline, GhostChat sends you an email notification — and you can reply straight from your email inbox. Your reply appears instantly in the visitor's chat widget on your site, no dashboard login needed.
The instant response feature in GhostChat means that users can get immediate responses to their queries. Whether the response is from the AI chatbot during off-hours or from a live team member, GhostChat is built to promptly address and respond to visitor queries.
Pricing
Pricing model
Freemium
Paid options from
$5/month
Billing frequency
Monthly
Refund policy
No Refunds
