Overview
- Pinpoint exactly which employees drive 5-star reviews and which need coaching with direct feedback attribution through NFC badges or unique links
- Transform anonymous customer feedback into actionable individual performance insights that replace vague aggregate data
- Boost online review volume across all major platforms through frictionless one-tap submission that requires no app download from customers
- Increase customer loyalty program sign-ups and referrals by offering multiple engagement options on a single branded interaction page
- Analyze social media sentiment in real-time and automatically connect each positive mention to the employee who earned it
- Make informed promotion and training decisions with clear visibility into individual employee impact on brand reputation
Pros & Cons
Pros
- Employee-specific customer feedback
- Instant customer feedback
- No customer download needed
- One-tap customer feedback options
- Loyalty program integration
- Referral program integration
- NFC Smart Badges used
- Online review platform integration
- Identifies top performers
- Identifies areas for improvement
- Real-time brand monitoring
- Frontline brand control center
- Reputation management functions
- Social mentions analysis
- Business intelligence analysis
- Customer interaction management
- Employee performance tracking
- Brand management functions
- Frontline employees support
- Feedback linked to employees
- Individual level insights
- Real-time control center
- Insightful performance reports
- No data anonymizing
- Targeted coaching support
- Brand health score metrics
- 360-degree customer view
- In-depth online reviews analysis
- Eliminates the need for guesswork
- Integrated review collection
- Employee-specific badges or links
- Supports various online platforms
- Customizable for different businesses
- Direct mapping of customers and employees
- Instant reputation tracking
- Tracks specific interactions instantly
- Supports actions based on certainty
- Provides actionable insights
- Customer service management
- Customer experience enhancement
- Attribution-focused feedback mechanism
- Specific monitoring of social mentions
- Employee-specific online review tracking
- Affiliated with various major brands
- Business-wide reputation management system
- Promotes happier customers and employees
- Assists in improving company reputation
Cons
- No API available
- Reliance on NFC technology
- Requires physical badges/links
- Limited third-party integrations
- No mention of data security
- No mobile app
- No multilingual support
- No custom branding options
- No information on scalability
- Reliance on employee engagement
Reviews
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❓ Frequently Asked Questions
Cheers is a frontline brand control center designed to help businesses monitor and manage their reputation via a system that links customer feedback, online reviews, and social mentions directly to specific frontline employees.
Cheers aids in managing a brand's reputation by allowing businesses to attribute customer reviews and feedback, online mentions, and social references directly to the relevant frontline employees. This not only helps monitor the overall brand reputation but also pinpoints the individuals driving it.
Cheers utilizes NFC smart badges or unique links used by frontline employees to request customer feedback. When a customer interacts with these prompts, they are directed to a branded page where they can leave feedback. Cheers then automatically attributes this feedback to the specific employee, providing clear insights into who is driving success or where attention is needed.
Apart from reputation monitoring, Cheers allows managers to recognize their top performers, provide targeted coaching, and make informed decisions. The platform also integrates with loyalty and referral programs to further heighten customer relations.
Cheers employs advanced AI to analyze social mentions, deciphering sentiment and the potential impact on a brand's reputation. Each social interaction linked to the brand is instantly attributed automatically to the specific employee who has earned it.
The NFC smart badges in Cheers are used by frontline employees to prompt a customer to leave feedback. The customer can interact with these smart badges through a quick tap of their phone, leading them to a branded page with several one-tap options like leaving an online review.
No, customers do not need to download any applications to use Cheers. They can instantly interact with the prompt through a quick tap of their phone or click of a unique link.
Cheers facilitates customer interaction through its NFC smart badges or unique links that direct customers to a branded page. On this page, customers can leave an online review, join a loyalty program, or refer a friend, among other things.
Cheers manages online reviews by providing a dedicated platform where customers can leave their reviews. Then, using AI, it attributes these reviews instantly to the specific frontline employees involved in the customer interaction.
Yes, Cheers can be integrated with loyalty programs. When a customer is directed to the branded page, one of the options they can select is to join a loyalty program.
Cheers tracks employee performance by attributing customer feedback to the relevant employee. Managers can use Cheers to identify top-performing employees based on customer feedback and ratings, providing the potential to target areas for improvement more accurately.
Managers can get insights into their brand’s reputation, who is driving it, and how it can be improved. They can identify top performers, areas that need improvement, customer interaction rates, and comprehensive feedback analytics from the Cheers platform.
Cheers improves customer service by facilitating instant, frictionless feedback from customers, which is attributed directly to the respective frontline employee. In terms of customer experience, Cheers streamlines the feedback process by eliminating the need to download any apps, while offering customers various interaction options on a single platform.
Cheers supports most online platforms for leaving online reviews. A customer can choose their preferred platform to leave a review after interacting with the Cheers prompt.
Any business that relies on frontline employees for their customer service can benefit from Cheers. This includes businesses in sectors like retail, hospitality, health services, maintenance services, and any other sector where managing brand reputation, customer feedback, and employee performance tracking is essential.
Cheers aids in brand management by providing real-time insights into a brand's reputation through aggregated customer feedback attributed to individual employees. It also helps analyze social mentions, allowing businesses to manage their online presence effectively.
Cheers focuses on direct feedback attribution. After a customer leaves feedback via a quick tap on an NFC badge or a unique link, the feedback received is instantly and directly attributed to the specific frontline employee who was involved in that interaction.
As a frontline brand control center, Cheers provides a platform for businesses to monitor, manage, and control their reputation based on direct customer feedback. It allows for immediate interaction with customers, direct attribution of feedback to employees, and offers clear, actionable insights for managers.
Yes, Cheers offers a means for referral programs. Customers are given the option to refer a friend when they navigate to the branded page after interacting with the Cheers prompt.
Customer interaction with Cheers is immediate. By simply tapping their phone to an NFC smart badge or clicking a unique link provided by a frontline employee, customers are instantly directed to a branded page where they can take a number of actions, including providing feedback.
Pricing
Pricing model
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