Overview

- Create human-like voice agents without writing code using the visual Flow Builder that designs conversation flows and probing questions
- Test new agents against historical call data by analyzing complete call recordings and transcripts to improve decision-making patterns
- Deploy voice agents with local presence by selecting phone numbers by area code that match your target audience's location
- Automate post-call workflows by triggering integrations that update systems and follow up with callers based on parsed call outcomes
- Replace basic transcription errors automatically while maintaining conversation context across multiple dialogue turns
- Utilize specialized detection models beyond general AI to handle complex voice interactions and intelligent agent routing
Pros & Cons
Pros
- Comprehensive voice agent platform
- Advanced detection models
- Detailed call history access
- Correction of transcription errors
- Code-free intelligent agent design
- Integrates external tools
- Area code specific number hosting
- Post-call automated workflows
- Data sources variety for training
- Humanlike conversation simulation
- Intelligent and effective voice agents
- Interactive Voice Response (IVR)
- Voice Activity Detection
- Conversation Flow Routing
- Call Analysis tool
- Dialog Design feature
- External Tools Integration
- Agent Training support
- Flow Builder for agent design
- Custom Voices creation
- GPT Based Models
- Call Outcome Extraction tool
- Rich API and SDKs
- Bring your own models
- Knowledge Bases creation
- Call Transfers functionalities
- Counterfactual Analysis feature
- Fine-Tuning for agents
- Security and compliance (HIPAA, SOC 2)
- Call center expenditure reduction
- Fast response latency
- High call handling capability
- Flexible primitives for app integration
- Large volume user custom solutions
- Pay-per-minute pricing model
- Discounts on high usage
- Model Import via URL
- Developer-first design
- Hand-off to human agents
- Knowledge look-up in real-time
- Live API and database queries
- Performance improvement insights
- Enterprise ready solutions
Cons
- Unclear error replacement system
- Noisy phone call management
- Restricted flow builder functionality
- Limited to phone numbers
- Costly for premium features
- Fine-tuning on enterprise plan only
- lacks templates for easy setup
Reviews
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Pricing
Pricing model
Paid
Paid options from
$0.09/unit
Billing frequency
Pay-as-you-go
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