📝 Overview
- Cut support ticket volume by 40% within weeks using AI agents that automatically sync with your knowledge bases and CRMs
- Reduce customer wait times to zero with instant, accurate responses powered by real-time retrieval from multiple data sources
- Eliminate repetitive agent queries with suggested replies and human handoff integrations that speed up live chat resolution
- Deploy fully branded chatbots in under 15 minutes using drag-and-drop builder without requiring developer resources
- Identify knowledge gaps automatically through analytics that track unanswered queries and content coverage
- Maintain data security with segregated knowledge bases and enterprise-grade encryption that keeps customer information private
❓ Frequently Asked Questions
Greg Werner
🛠️ 1 tool
🙏 391 karma
wrote:Yes, we offer a free tier so you can test IllumiChat with real data and use cases before committing. It’s a great way to explore our AI agent’s impact on your support volume and team bandwidth.
Greg Werner
🛠️ 1 tool
🙏 391 karma
wrote:You can deploy your first AI agent in under 15 minutes. Just connect your data sources and you're ready to go. No dev team required.
Greg Werner
🛠️ 1 tool
🙏 391 karma
wrote:Yes. We integrate with tools like HubSpot, Jira, and OneDrive, with more coming soon. If your CS stack includes knowledge bases, CRMs, or ticketing platforms, we likely play nice.
Greg Werner
🛠️ 1 tool
🙏 391 karma
wrote:Absolutely. Each user's knowledge base is segregated from other data stores. We follow strict security and compliance standards, including encryption at rest and in transit. Your data stays private and is never used to train public models. GDPR and SOC2 coming soon. (edited)
Greg Werner
🛠️ 1 tool
🙏 391 karma
wrote:We offer transparent, scalable plans based on your usage and support needs. No hidden fees, no surprise add-ons, just straightforward pricing designed for growing Customer Success teams.
Greg Werner
🛠️ 1 tool
🙏 391 karma
wrote:Yes. You can cancel or change your plan at any time. If you're on a paid plan, changes will take effect at the end of your current billing cycle.
Greg Werner
🛠️ 1 tool
🙏 391 karma
wrote:Chat completion models work by providing a response based on one request. For example, "summarize my document". Deep Research, on the other hand, uses a multi-step approach to "think" before providing a response. Usually deep research models, on average, require four requests before the model provides the user with a response. Real time retrieval from third party systems such as Jira, HubSpot, and ZenDesk require deep research models.
Greg Werner
🛠️ 1 tool
🙏 391 karma
wrote:Chat completion models work by providing a response based on one request. For example, "summarize my document". Deep Research, on the other hand, uses a multi-step approach to "think" before providing a response. Usually deep research models, on average, require four requests before the model provides the user with a response. Real time retrieval from third party systems such as Jira, HubSpot, and ZenDesk require deep research models.
💰 Pricing
Pricing model
Freemium
Paid options from
$29/month
Billing frequency
Monthly
