Overview
- Unify all customer interactions across marketing, service, and social channels into a single, actionable view with integrated Unified-CXM capabilities.
- Automate customer service workflows and route inquiries intelligently with live chat support, omnichannel routing, and conversational IVR.
- Gain competitive advantage with real-time social listening, competitive benchmarking, and visual insights into product and location performance.
- Execute and measure campaigns across social advertising, content marketing, and conversational commerce from a single marketing platform.
- Scale operations securely with enterprise-grade sandbox security, extensive APIs, and customizable integrations for global brands.
Pros & Cons
Pros
- Cohesive multi-tool platform
- Enhanced enterprise productivity
- Seamless user experience
- Informs business decisions
- Offers Sprinklr Service
- Offers Sprinklr Social
- Offers Sprinklr Insights
- Integrated Marketing Platform
- Unified-CXM capabilities
- Live chat support
- Omnichannel routing
- Conversational IVR
- Community software
- Conversational analytics
- Supports social publishing
- Supports social engagement
- Customer advocacy features
- Advertising capabilities
- Conversational commerce supported
- Social listening capabilities
- Competitive insights and benchmarking
- Product, location, visual insights
- Content marketing tools
- Campaign planning tools
- Marketing analytics
- Extensive APIs for customization
- Sandbox security
- Customizable customer feedback management
- Contact center intelligence
- Decision-making support
- Trusted by global brands
- Built for enterprise needs
- Optimized for accurate CX
- Social marketing features
- Multiple product suites
- Workflow automation
- Outbound contact center
- Inbound contact center
- Social customer service
- Marketing content lifecycle management
- Omnichannel contact center
- Omnichannel customer service
- Outbound campaign management
Cons
- Overwhelming for small businesses
- Potentially steep learning curve
- Complex setup and integration
- May overcomplicate simple tasks
- Lack of emphasis on manual user input
- May not fit all industries
- Possible redundant features
- Potential high cost
- Potentially unnecessary for non-multinationals
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❓ Frequently Asked Questions
Sprinklr AI is an intelligent platform designed primarily for enterprises. It features a variety of tools that work together to enhance productivity, create a user-friendly experience, and help inform business decisions. Sprinklr AI is integrated into every workflow, decision, and interaction with the intention of delivering a more accurate, efficient, and consistent customer experience.
Sprinklr AI is unique in its comprehensive approach to enterprise productivity. It provides a variety of product suites that focus on individual tasks, including service, social, insights, and a marketing platform with integrated Unified-CXM capabilities. The AI is integrated into all aspects of the platform, aiming to deliver improved accuracy, efficiency, and consistency in customer experience and decision-making support.
Sprinklr AI offers a variety of product suites, including Sprinklr Service, Social, Insights, and a Marketing Platform with integrated Unified-CXM capabilities. Each suite focuses on different aspects of the customer experience management process.
In terms of functionalities, Sprinklr AI offers live chat support, omnichannel routing, conversational IVR, and community software among others. It also features conversational analytics and other utility features, extending its capabilities for social interaction and customer service.
Sprinklr AI supports social publishing and engagement, social marketing, customer advocacy, advertising, and conversational commerce. These features are aimed at enhancing social interaction and facilitating customer engagement on a variety of platforms.
Sprinklr AI provides insights through its social listening features, competitive insights and benchmarking, and product, location and visual insights. That means it can help companies understand their social media presence, how they stack up against competitors, and obtain deeper insights into their products and locations.
For marketing, Sprinklr AI includes content marketing and campaign planning, social advertising, and marketing analytics. These features aim to enhance marketing strategies, offer insights on ad performance, and facilitate the management of various marketing campaigns.
Yes, Sprinklr AI does offer tools specifically built for managing customer feedback. It uses AI technology to analyze feedback and inform more accurate and consistent decision-making support.
In Sprinklr AI, the AI technology is embedded into every workflow, action, decision, and interaction. This ensures that all aspects of the platform are intelligently optimized to provide an efficient, consistent and accurate customer experience.
For customization and security, Sprinklr AI offers extensive integrations, sandbox security, and APIs. Sandbox security isolates applications to prevent malicious or malfunctioning programs from harming the system. The APIs, on the other hand, allow for enhanced customization and integration with other programs.
In the context of contact center intelligence, Sprinklr AI offers multi-faceted support. It has an agent platform, agent co-pilot, quality management tools, knowledge base platform and guided workflows. These tools are designed to aid in better management of customer feedback and facilitate effective contact center operations.
Yes, Sprinklr AI supports live chat support and omnichannel routing. These functional capabilities aid in direct customer interaction, and ensuring that customer contacts are effectively routed based on preset conditions and criteria.
Unified-CXM or Unified Customer Experience Management in Sprinklr AI refers to an integrated approach where all aspects of the platform work cohesively. This includes services for marketing, customer service, and more, offering a comprehensive and unified customer experience.
Sprinklr AI can be used for content marketing and campaign planning through its marketing suite. It has specific features for content creation, distribution, performance tracking, and campaign planning, all facilitated by AI for efficiency and accuracy.
Sprinklr AI enhances enterprise productivity through its comprehensive suite of tools and features. These include its service, social, and insight suites that streamline tasks, and its AI technology that delivers accurate, efficient, and consistent customer experience.
The sandbox security in Sprinklr AI is employed to protect the data, application, and performance from threats. It adds an extra layer of security by isolating applications that may pose a risk to the platform.
Sprinklr AI is primarily used by enterprises aiming to maximize productivity and improve customer experiences. It is trusted by a multitude of global brands, indicating its widespread use across diverse sectors.
Yes, Sprinklr AI does provide APIs. These APIs are used for improved customization and to ease integration with other programs. They provide a means to interact with the platform's features and capabilities programmatically.
Yes, workflows can be automated using Sprinklr AI. Its AI is integrated into every workflow, allowing for tasks and decisions to be completed in a more accurate, efficient, and consistent manner.
In terms of social advertising, Sprinklr AI supports features such as ad creation, distribution, and performance tracking. It aims to enhance advertising strategies and offers insights into ad performance, facilitating recognition on social platforms.
Pricing
Pricing model
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